Frequently Asked Questions
71 answers on opening an account, moving money, what you pay, how it is taxed, and who holds your shares.
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Asked most often
What are the steps to open a Platizio Global account and complete KYC?
- Sign up on the Platizio platform using your email or mobile number.
- Enter your personal details and tax residency information.
- Answer a short set of regulatory and risk-profile questions.
- Upload the required KYC documents (PAN, address proof, etc.).
- Submit your application with your digital signature (your full name).
How do I add funds to my Platizio Global Trading Account?
For residents of India: you fund your ViewTrade IFSC account by remitting money from your own Indian bank account under the LRS. First add that account in the platform; any Indian bank account in your own name can be added. With HDFC Bank, ICICI Bank, IDFC FIRST Bank, Kotak Mahindra Bank or Axis Bank, you start the deposit in the platform and complete it in your bank's online remittance journey. With any other bank, you send the remittance through your bank's own process (net banking, your relationship manager or a branch), using the remittance details from the platform. Funds are converted from INR to USD by your bank and credited to your account with ViewTrade IFSC. NRIs do not use the LRS route; see the NRE and NRO question below.
How do I reset my password?
On the login page, select "Forgot Password", enter your registered email, and follow the link or OTP sent to you to set a new password.
How do I update my email address, mobile number, or login method?
You can update your login email and mobile number from the Profile / Login & Security section of the platform. Changes are confirmed using an OTP for your security.
How do I contact Platizio Global for support?
You can reach us by email at supportglobal@platizio.com or call / WhatsApp at +91 92898 37100. We will respond within 24 hours on business days and aim to resolve most queries within 5 working days; formal complaints (grievances@platizio.com) are addressed within 15 working days. See how to raise a complaint.
How do I close my Platizio Global Trading Account?
You can close your Platizio Global trading account by sending us an email request from your registered email address to supportglobal@platizio.com. The closure process takes 2 working days once you submit your request.
Before closing your account, please ensure you have:
Before closing your account, please ensure you have:
- Cleared any negative balance in your account
- Sold off any holdings in the account
- Withdrawn any cash balance from the account
- Downloaded all necessary reports (trade confirms, ledger, and P&L statements), as these will not be accessible once your account is closed
- If you wish to move securities to another broker, transferred your shares and cash prior to requesting account closure
Not here? Ask the support assistant, or read every answer below.
Questions and answers
01 · 9 questions
Getting Started
Can I, as an Indian resident, legally invest in US stocks?
Yes. Indian residents can invest in the US stock market under the Reserve Bank of India's Liberalised Remittance Scheme (LRS), which lets a resident individual remit up to USD 250,000 per financial year, across all permitted purposes combined. US-listed stocks and ETFs are a permitted investment under the LRS. You are solely responsible for ensuring your remittances comply with the LRS annual limit, the applicable Tax Collected at Source (TCS) rules, and all reporting requirements, including Schedule FA in your income-tax return.
Who can open an account with Platizio?
Any Indian resident individual with a valid PAN and the documents needed to complete KYC can open an account. Both first-time and experienced investors are welcome. Accounts are opened in your name with ViewTrade IFSC. Platizio provides the customer-facing brand, digital interface, onboarding support, investor communication support and customer assistance.
Can NRIs (Non-Resident Indians) invest through Platizio?
Yes. NRIs may invest where supported, subject to the rules of their country of residence and our broker partner's onboarding requirements. The LRS route described on this page is for residents of India; NRIs fund their account differently (see the NRE and NRO question under Funding). NRIs are typically asked to provide their passport, proof of address, and a tax identification number for their country of tax residence. NRIs are taxed according to the laws of the country where they are tax residents. Please contact supportglobal@platizio.com to confirm eligibility for your country.
What documents are required to complete KYC?
To complete KYC you will generally need: a PAN card, proof of identity, proof of address (Aadhaar or equivalent), and your basic financial and bank details. The exact documents are confirmed during the digital onboarding process.
What are the steps to open a Platizio Global account and complete KYC?
- Sign up on the Platizio platform using your email or mobile number.
- Enter your personal details and tax residency information.
- Answer a short set of regulatory and risk-profile questions.
- Upload the required KYC documents (PAN, address proof, etc.).
- Submit your application with your digital signature (your full name).
How long does account approval take?
Approval times are typical, not guaranteed. Applications from resident Indians are usually processed quickest when the documents are complete and KYC checks raise no issues; applications from NRIs and foreign nationals typically take longer because they need additional checks. Account approval is decided by ViewTrade IFSC.
Can I add funds while my KYC is still under review?
No. You can add funds only after your account is approved, because your brokerage account number is generated only once KYC is completed.
Are there any account opening or maintenance charges?
No, there are no account opening or maintenance charges.
Can an HUF or a business entity open an account?
LRS is available to resident individuals (and minors with a guardian). HUFs, companies, and partnership firms are not eligible to invest through the individual LRS route, and our broker partner generally does not support HUF or business-entity accounts for this product.
02 · 6 questions
Safety, Custody & Regulation
Who is ViewTrade and what role do they play?
Your account is with ViewTrade International IFSC Private Limited in GIFT City, part of the ViewTrade group, our brokerage and financial-technology partner. ViewTrade IFSC is registered with IFSCA as a broker-dealer and Global Access Provider, and executes, clears and holds US trades through ViewTrade Securities Inc. in the US. Platizio provides the platform and customer experience; ViewTrade provides the brokerage.
In whose name are my securities held?
Your US shares are held in the name of ViewTrade IFSC for the benefit of its customers (an omnibus account), not in your individual name. ViewTrade IFSC holds them in the US through ViewTrade Securities Inc., and US shares settle at The Depository Trust Company (DTC), part of DTCC. Platizio does not hold securities or client money. The benefit of the account still belongs to you as the end client; which shareholder rights pass through to you is governed by ViewTrade's and the custodian's terms.
What happens if a broker fails?
ViewTrade IFSC is not a SIPC member. Where investor protection coverage is available through a foreign broker, clearing broker or custodian, such coverage is subject to that provider's terms and exclusions. SIPC protects against the failure of a brokerage firm; it does not protect against a fall in the market value of your investments.
What happens to my investments if Platizio stops operating?
Platizio does not hold securities or client money and does not provide custody services. Your holdings are with ViewTrade IFSC, separate from Platizio's operational funds. If Platizio stopped operating, your account would continue with ViewTrade IFSC, and ViewTrade IFSC's terms set out how you can access, transfer or sell your holdings.
Are client funds kept separate from Platizio's own money?
Yes. Platizio does not hold securities or client money and does not provide custody services. Your US shares are held in the name of ViewTrade IFSC for the benefit of its customers (an omnibus account), not in your individual name. ViewTrade IFSC holds them in the US through ViewTrade Securities Inc., and US shares settle at The Depository Trust Company (DTC), part of DTCC.
How is my personal data protected?
Data is encrypted and protected. Because the platform facilitates international investing through ViewTrade and related entities, your personal data may be transferred to, stored in, accessed from or processed in jurisdictions outside India, including the United States, as described in our Privacy Policy.
03 · 8 questions
Funding Your Account
How do I add funds to my Platizio Global Trading Account?
For residents of India: you fund your ViewTrade IFSC account by remitting money from your own Indian bank account under the LRS. First add that account in the platform; any Indian bank account in your own name can be added. With HDFC Bank, ICICI Bank, IDFC FIRST Bank, Kotak Mahindra Bank or Axis Bank, you start the deposit in the platform and complete it in your bank's online remittance journey. With any other bank, you send the remittance through your bank's own process (net banking, your relationship manager or a branch), using the remittance details from the platform. Funds are converted from INR to USD by your bank and credited to your account with ViewTrade IFSC. NRIs do not use the LRS route; see the NRE and NRO question below.
How long does it take for funds to reach my account?
Typical times depend on your bank and on when you start the transfer. Remittances from the five integrated banks (HDFC Bank, ICICI Bank, IDFC FIRST Bank, Kotak Mahindra Bank and Axis Bank) initiated before the 1:30 PM cut-off on a working day are typically credited fastest; those initiated after the cut-off, on a bank holiday, or from other banks typically take longer. Your bank's own processing, compliance checks and incomplete details can add time. These are typical times, not guarantees.
What is the maximum I can invest in a year?
Under the LRS, an Indian resident can remit up to USD 250,000 per financial year (April to March) across all permitted purposes combined, from their own funds. This is a per-individual limit set by the RBI.
Which banks can I use, and who sets the exchange rate?
You can add any Indian bank account in your own name, including the one you already have; there is no new account to open. Five banks have an integrated funding journey, where you start the deposit in the platform and complete it online with your bank: HDFC Bank, ICICI Bank, IDFC FIRST Bank, Kotak Mahindra Bank and Axis Bank. From any other bank that permits outward remittances under the LRS, you remit through your bank's own process (net banking, your relationship manager or a branch), with Form A2 under purpose code S0001 where your bank asks for it. Whichever bank you use, the exchange rate and margin are set by that bank.
What is TCS, and how much will I pay?
TCS (Tax Collected at Source) is a tax your bank collects when you remit money abroad under the LRS. For overseas investments such as US stocks and ETFs, TCS applies at 20%, only on the amount that exceeds ₹10 lakh of total LRS remittances in a financial year — the first ₹10 lakh in a year attracts no TCS. It is credited against your income tax when you file your return, so it is an advance, not an extra tax. Any refundable excess depends on your tax position and the filing process. It is reflected in your Form 26AS.
Can I transfer funds from an NRE or NRO account?
For NRIs (this is not the LRS route): NRE/NRO transfers are supported by several banks. ICICI Bank generally supports online transfers from both NRE and NRO accounts; some other banks support online transfers only from NRE accounts. For NRO transfers, your bank may require a 15CA/CB certificate along with the A2 and declaration forms. Please check with your bank for their specific process.
Can I add money using a friend's or family member's bank account?
No. Third-party transfers are not permitted. You can fund your account only from a bank account in which you are the primary holder, as the sender's name must match your account name.
Can I add money via UPI, a forex card, or services like Wise / Western Union?
No. LRS investment remittances must be made through a bank under the prescribed purpose code (overseas portfolio investment). UPI, forex cards, and money-transfer services such as Wise or Western Union cannot be used for this purpose. The remittance must come from your own bank account.
04 · 10 questions
Trading US Stocks & ETFs
What can I invest in on Platizio Global?
Platizio offers US-listed stocks and ETFs. You can build a diversified portfolio across US companies and funds. We do not currently offer mutual funds, bonds, derivatives, or stocks listed on non-US exchanges.
Can I trade derivatives, futures, or options?
No. Under RBI / FEMA rules, the LRS does not permit margin trading or speculative instruments such as futures, options, or other derivatives. Your US account is a cash account, not a derivatives and margin account.
Can I do intraday trading? Will I get margins?
Your account is a cash account, so no margin is provided. The LRS is intended for genuine investment rather than speculative trading. You can buy and sell on the same day to the extent of the settled cash (buying power) available in your account, but active intraday trading is not recommended and margin-based intraday trading is not available.
What is fractional investing, and can I buy fractions of a share?
Yes. You can buy fractional shares, which lets you invest a fixed rupee/dollar amount even in high-priced stocks. For example, if one share trades at USD 1,000 and you invest USD 100, you receive 0.1 of a share.
Am I entitled to dividends if I own fractional shares?
Yes. You receive dividends in proportion to your holding. If a stock pays a USD 10 per-share dividend and you own 0.5 shares, you receive USD 5 (less applicable US withholding tax). Very small amounts below one cent may not be credited.
What types of orders can I place?
Market order: buys or sells as soon as possible at the best available price. The price you get may differ from the price you saw (slippage), especially in fast-moving or thinly traded stocks.
Limit order: buys or sells only at your chosen price or better. A limit order is not guaranteed to execute, may be filled only in part (a partial fill), and is generally valid for up to 90 days (good till cancelled).
Stop order: becomes a market order once the stock reaches a price you set (the stop price), so it can fill at a different price from the stop. Also valid for up to 90 days.
Note: Limit and stop orders can typically be placed on whole shares only, not fractional shares. Order acceptance, execution and validity are governed by the broker's order policy.
Limit order: buys or sells only at your chosen price or better. A limit order is not guaranteed to execute, may be filled only in part (a partial fill), and is generally valid for up to 90 days (good till cancelled).
Stop order: becomes a market order once the stock reaches a price you set (the stop price), so it can fill at a different price from the stop. Also valid for up to 90 days.
Note: Limit and stop orders can typically be placed on whole shares only, not fractional shares. Order acceptance, execution and validity are governed by the broker's order policy.
Can I cancel a pending order?
Yes, you can cancel an order while it is still pending. Once a market order begins executing after the market opens, it can no longer be cancelled.
Do I receive interest on idle cash?
No interest is currently paid on idle cash.
Will I get a share certificate when I buy shares?
No. Physical share certificates are not issued in the US market. Your ownership is recorded electronically in your brokerage account, and a trade confirmation is available the next business day.
Can I invest in US IPOs?
Direct subscription to US IPOs is generally not available to retail investors. In most cases, you can buy a company's shares once they begin trading after the IPO.
05 · 7 questions
Withdrawals
How do I withdraw money?
After you sell securities, the proceeds need to settle (typically T+1, i.e. one business day after the trade). Once the cash is settled, you can place a withdrawal request from the platform by entering the amount and your bank details. The bank account must be in your own name.
When can I withdraw money after selling my holdings?
The sale proceeds show in your cash balance once the sell order executes, but settlement takes one business day (T+1). The sale price may differ from the price you saw (slippage), and a sell order may be filled only in part; only the filled part settles. After the cash settles, you can request a withdrawal, and the funds typically reach your bank account within 1–3 business days after the broker processes the request, depending on your bank and any intermediary bank. Withdrawals are processed under the broker's withdrawal policy.
What is "unsettled cash" and how is it different from buying power?
Unsettled cash is money from a sale that has not yet completed its one-business-day settlement period. Buying power is the cash available to trade. In a normal cash account, buying power can include both settled and unsettled cash for placing new buy orders, but you can only withdraw cash once it has settled.
Will I receive my money in INR or USD?
You can usually choose to withdraw in INR (credited to your Indian bank account) or in USD. If your bank only accepts INR, the funds are converted by your bank, which may apply a forex mark-up and other applicable charges.
Are there any withdrawal charges?
Platizio and ViewTrade do not charge for withdrawals; your bank and any intermediary bank may deduct wire and conversion charges.
Can I withdraw to a bank account different from the one I used to deposit?
Yes, as long as the destination bank account is in your own name. It need not be the same account you used to fund the platform. Withdrawals to third-party accounts are not permitted.
Why have my withdrawal funds not reached my bank yet?
It usually takes 1–3 business days after the broker processes the withdrawal. If funds have not arrived after 3 business days, first check with your bank in case they are holding the transfer pending confirmation. If your bank cannot trace the funds, email us at supportglobal@platizio.com or call us at +91 92898 37100 and we can help with the issue.
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06 · 6 questions
Portfolio, Statements & Reports
What is the difference between realised and unrealised profit/loss?
Realised profit/loss is the actual gain or loss once you sell a holding. Unrealised profit/loss is the gain or loss on a holding you still own, based on its current market price. It becomes realised only when you sell.
What is the cost basis?
Cost basis is the original amount you paid to buy a security, including commissions. When you sell, gains or losses are calculated against this cost basis. Indian tax rules require the First-In-First-Out (FIFO) method, meaning the shares you bought first are treated as sold first.
Are shares sold using FIFO or LIFO?
Shares are sold on a First-In-First-Out (FIFO) basis, as required by the Indian tax code. Choosing specific lots to sell first is not available for Indian tax residents.
Which exchange rate is used to show my returns in INR?
INR figures in your reports are indicative. For tax filing, the Income-tax Rules prescribe the SBI telegraphic-transfer buying rate; agree the figures with your CA.
Where can I see my statements and trade confirmations?
Account statements, trade confirmations, and transaction history are available within the platform. Monthly account statements and daily trade confirmations are generated by the broker and can be downloaded for your records and tax filing.
Can I download a Profit & Loss report?
Yes. You can generate realised and unrealised Profit & Loss reports for any period, including the previous financial year, and download them for your records or to support advance-tax calculations. We recommend having tax reports reviewed by your CA or tax advisor.
07 · 6 questions
Transferring Securities In & Out
Can I move my existing US holdings from another broker to Platizio?
Yes. Transfers use ACAT or DTC transfer mechanisms. With ACAT the client may have to pay a fee to their existing broker to move securities and cash. With a DTC transfer, Platizio charges nothing, but only securities move — cash needs to be withdrawn separately before the transfer. Your current broker may charge a transfer-out fee.
What transfer methods are used?
US transfers use one of three standard systems: ACATS (the standard account-transfer service), DTC, and DRS. The correct method is determined automatically based on your source broker and the type of assets being transferred — you do not need to choose it yourself.
How long does an incoming transfer take, and are there charges?
Most transfers complete within a few business days, though timelines depend on your source broker. Platizio does not charge a fee for incoming transfers, but your existing broker may charge a transfer or exit fee. Fractional shares generally cannot be transferred — only whole shares.
Will my cost basis and holding period carry over?
Cost basis is often not transferred automatically with the securities, so you may need to enter it manually after the transfer. Your holding period continues from your original purchase date and does not reset because of the transfer.
Can I transfer my holdings out of Platizio to another broker?
Yes. The receiving broker initiates the transfer using the same standard US mechanisms. Note that exit/transfer charges may apply, and fractional shares cannot be transferred.
Can I transfer money or shares between two Platizio accounts?
No. Since a PAN can be used for only one account, holding two Platizio accounts is not possible.
08 · 3 questions
ESOPs, RSUs & ESPPs
I hold US-company ESOPs/RSUs. Can I move those funds or shares to Platizio?
Yes. Shares received under employee benefit schemes (ESOPs/RSUs) in US-listed companies are treated as Overseas Portfolio Investments under Indian regulations (where they are below 10% of the company's equity, which is usually the case). You can transfer such vested shares, or reinvest the proceeds of their sale, into other US-listed stocks or ETFs.
Is there a time limit to reinvest proceeds from selling ESOPs/RSUs?
Yes. Proceeds can be reinvested, but any amount not reinvested must be brought back to India within 180 days under RBI rules.
What are the tax implications of ESOP/RSU transfers?
When you sell ESOP/RSU shares, capital gains tax applies based on your holding period (long-term or short-term). Simply transferring shares (without selling) is not a taxable event. We recommend keeping records from your previous platform and consulting your CA.
09 · 7 questions
Taxation (for Indian Residents)
Note: This section explains how Indian tax rules generally apply to US investments. It is for information only and is not tax advice. Tax rules can change — please consult a qualified Chartered Accountant or tax advisor for your specific situation.
How are my capital gains from US stocks taxed in India?
Long-Term Capital Gains (LTCG): If you hold a US stock or ETF for more than 24 months, the gain is taxed at a flat 12.5% (plus applicable surcharge and cess), without indexation.
Short-Term Capital Gains (STCG): If you hold for 24 months or less, the gain is added to your total income and taxed at your applicable income-tax slab rate.
For ordinary US shares and most ETFs, there is no US capital gains tax for an Indian resident; capital gains are taxed in India.
Short-Term Capital Gains (STCG): If you hold for 24 months or less, the gain is added to your total income and taxed at your applicable income-tax slab rate.
For ordinary US shares and most ETFs, there is no US capital gains tax for an Indian resident; capital gains are taxed in India.
How are dividends from US stocks taxed?
US dividends are withheld at 25% under the India-US tax treaty (DTAA) when a valid Form W-8BEN is on file, otherwise at 30%. The US company withholds this tax before paying you the balance. In India, the gross dividend is added to your income and taxed at your slab rate, and you can claim the US tax already paid as a Foreign Tax Credit under the DTAA, up to the Indian tax on that dividend; if your slab rate is below 25%, part of it cannot be recovered.
What is the DTAA and how does it help me?
The India-US Double Taxation Avoidance Agreement (DTAA) helps you avoid being taxed twice on the same income. Tax paid in the US (for example, dividend withholding) can be claimed as a Foreign Tax Credit against your Indian tax liability, up to the Indian tax on that income.
Which documents do I need to file taxes in India for my US investments?
The key items are: a capital-gains summary, Schedule FA (Foreign Assets) if you are resident and ordinarily resident in India, Schedule FSI (Foreign Source Income), Schedule TR (Tax Relief), and the form to claim foreign tax credit: Form 44 from tax year 2026-27 (Form 67 before that). Platizio provides the supporting statements you need at the end of the financial year.
Why is Schedule FA reported on a calendar-year (January–December) basis?
If you are resident and ordinarily resident in India, you disclose your foreign holdings each year in Schedule FA of your income-tax return. Schedule FA is reported using the accounting year of the country where the asset is held. For US stocks and ETFs, that is the calendar year (January to December), which is why Schedule FA does not follow the Indian April–March financial year.
Do I have to pay any tax in the US?
For ordinary US shares and most ETFs, you do not pay US tax on your capital gains; they are taxed in India. You do pay US withholding tax on dividends — 25% under the India–US tax treaty when a valid Form W-8BEN is on file, otherwise 30% — which you can claim as a credit in India, up to the Indian tax on that income. US estate tax can apply if a holder dies owning US assets worth more than US$60,000.
Is there tax on rupee depreciation when I convert gains from USD to INR?
There is no separate tax on currency movement. Gains arise in dollars but are taxed in rupees, so the conversion rate matters. The Income-tax Rules set the SBI telegraphic-transfer buying rate; how it applies to the purchase leg is read differently, so agree the method with your CA. The currency effect is built into the gain.
10 · 6 questions
Managing Your Account
How do I update my email address, mobile number, or login method?
You can update your login email and mobile number from the Profile / Login & Security section of the platform. Changes are confirmed using an OTP for your security.
How do I update my address or other details after they change on my government ID?
Email us a copy of your updated government ID showing the changed details at supportglobal@platizio.com and we will update your account.
How do I add a nominee or beneficiary?
You can add one or more beneficiaries from the Profile / Manage Beneficiaries section of the platform.
How do I reset my password?
On the login page, select "Forgot Password", enter your registered email, and follow the link or OTP sent to you to set a new password.
How do I close my Platizio Global Trading Account?
You can close your Platizio Global trading account by sending us an email request from your registered email address to supportglobal@platizio.com. The closure process takes 2 working days once you submit your request.
Before closing your account, please ensure you have:
Before closing your account, please ensure you have:
- Cleared any negative balance in your account
- Sold off any holdings in the account
- Withdrawn any cash balance from the account
- Downloaded all necessary reports (trade confirms, ledger, and P&L statements), as these will not be accessible once your account is closed
- If you wish to move securities to another broker, transferred your shares and cash prior to requesting account closure
How do I request deletion of my personal data?
Deleting your personal data requires closing your account. Contact supportglobal@platizio.com to begin. After closure, your data is deleted except where it must be retained for regulatory and tax compliance for the legally required period.
11 · 3 questions
Support
How do I contact Platizio Global for support?
You can reach us by email at supportglobal@platizio.com or call / WhatsApp at +91 92898 37100. We will respond within 24 hours on business days and aim to resolve most queries within 5 working days; formal complaints (grievances@platizio.com) are addressed within 15 working days. See how to raise a complaint.
Can I contact the broker (ViewTrade) directly?
Platizio support is the quickest first stop, and we coordinate with our broker partner on your behalf. Matters relating to execution, custody, settlement, account statements, ViewTrade charges or brokerage account operations may also be raised directly with ViewTrade IFSC through its grievance process; Platizio support will pass them on to ViewTrade IFSC if you prefer. See how to raise a complaint.
Are downloadable statements available?
Yes. Account statements, trade confirmations, and transaction reports can be downloaded from the platform in PDF or Excel formats.
Still have a question?
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